Software Group has experience installing and supporting networks of many types and sizes. Our technicians have the skills necessary to install and support:

• Local Area Networks
• Peer to Peer Networks
• Windows 2000/NT 4/XP
• Database Servers
• Novell NetWare

  

  

  

The Network Services Group provides the broad range of IT infrastructure support services needed by small and medium businesses.

Here are examples of the services we provide:

IT Management and Decision support

• IT budgeting
• Cost of Ownership Analysis
• Return on Investment Analysis
• Vendor relationship management

Infrastructure Planning, Design, and Management

• WAN/LAN design and re-engineering
• Network Security analysis, planning, design, and management
• Server planning and specification
• File and Print Servers
• Messaging and Groupware Servers
• Terminal Servers
• Web and FTP Servers
• Database Servers
• E-Commerce Servers
• DNS & DHCP Servers
• IP Scheme design and management
• DNS design and management
• Network documentation
• Project Management
• Office Relocations
• Network upgrades & Migration
• Accounting / CRM / SFA / HR application deployment
• E-Commerce integration

Engineering Services

• Server installation and configuration
• Server Upgrade & Migration
• System Administration
  • User Account management
  • Network printer setup and administration
  • Data backup configuration and administration
  • Anti-virus setup, configuration, and administration
  • Security auditing and reporting
• Server troubleshooting and Vendor warranty support
• Router setup, configuration, and support

End User Support

• Help Desk (Phone support and problem tracking)
• Office application usability and support
• Network file and printing assistance and support
• E-mail and Groupware assistance, training, and support

We’ve made others happy again with their computer systems, and we can do the same for you. What’s frustrating you? Contact us today to discuss your IT needs!

Because proper planning is the key to a successful network installation, we begin each project with a client interview to determine the requirements of the network. Some of the questions that need to be answered at this stage are:

• What are the key purposes of the network?
• What software will the client use to perform critical business functions?
• What are the hardware and operating system requirements of all software?
• How many users and how many locations will be involved in the network?
• How much growth is anticipated over the next 3 to 5 years?
• Who will provide ongoing support and administration for the network?
• Does the client have a budget for the network?
• Does the client have installation deadlines for the network?

With the client's requirements in mind, our network engineers and sales specialists meet to discuss the design of the network. This planning phase allows us to consider all possible design options and to develop an installation plan that takes into consideration all of the client's requirements as well as any existing infrastructure or equipment. Once our installation plan is complete, a network engineer and sales specialist will meet with the client's designated representatives to discuss the plan and to explain the reasons for our recommendations in each area of the plan. The installation phase begins once an agreement is reached on the scope and design of the network. During the installation phase the client will be updated regularly on the progress of the project. Any unforeseen technical difficulties will be explained to the client and a plan to overcome these problems will be decided on by both parties. A final installation meeting will be scheduled when the installation phase nears completion. Each aspect of the completed project will be covered in this final installation meeting, giving the client an opportunity to discuss any installation issues with our technical staff. A 30-day and 90-day follow up meeting will be scheduled at the completion of the installation. The Support Phase is the final phase of network implementation. Some clients prefer to handle daily end-user technical support internally, while many clients choose to have our staff provide ongoing systems administration and user support. Software group offers a wide variety of support options and we will customize our support plan to fit each client's needs.